Operational Authority

Insights From the Field.

Operator-authored perspectives on how the economics of custom software have fundamentally changed. Real insights on designing and deploying infrastructure around how your business actually operates.

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Check Out Brian on the Forged for Growth Podcast!

Check Out Brian on the Forged for Growth Podcast!

In the podcast, Brian is interviewed by Sho Rust and Thomas Belhacene, who are founders of SHO.ai, a tech startup in the branding industry. They discuss Brian's background and the sales profession as a whole.

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The Critical Importance of Hiring the Right Sales Leader

The Critical Importance of Hiring the Right Sales Leader

Hiring the right sales leader is one of the most critical decisions a company can make, especially for startups and small businesses. The sales leader not only drives revenue but also shapes the sales culture, influences team dynamics, and sets the tone for customer relationships. However, making the wrong choice can lead to significant repercussions that extend far beyond the immediate financial implications.

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Finding a Player-Coach for Your Startup's Early Executive Role: Is It Even Possible?

Finding a Player-Coach for Your Startup's Early Executive Role: Is It Even Possible?

In the fast-paced world of startups, the search for the right executive can feel like searching for a needle in a haystack. As a founder, you may find yourself dreaming of a "player-coach" who not only possesses the experience and strategic insight to guide your company but is also willing to roll up their sleeves and contribute on the ground level. But is this ideal candidate truly out there? And if so, can you afford them without jeopardizing your startup's financial health?

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Mastering Sales in the AI Era: Secrets Nobody Tells You

Mastering Sales in the AI Era: Secrets Nobody Tells You

In a world where technology evolves at lightning speed, sales is undergoing a dramatic transformation driven by artificial intelligence. These advancements are not just reshaping processes—they're redefining how sales professionals engage with prospects. Let's explore how to thrive in this new era of sales and make AI work for you.

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Check Out Brian on the Science of Brand Systems Podcast!

Check Out Brian on the Science of Brand Systems Podcast!

In the podcast, Brian is interviewed by Sho Rust and Thomas Belhacene, who are founders of SHO.ai, a tech startup in the branding industry. They discuss Brian's background and the sales profession as a whole.

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Just Shut Up and Sell!

Just Shut Up and Sell!

Does your business rely on revenue to fund itself? Of course, it does! Even if it's supplemented by capital from outside sources, your business should always strive to rely on customer revenue to power its operations. If revenue is so important to all businesses, then the 2 most critical objectives in business are retaining existing revenue and adding new revenue. In many startups, however, these critical functions are an afterthought but why?

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Your Desire for Constant Pipeline Updates is Actually Hurting Your Sales Process

Your Desire for Constant Pipeline Updates is Actually Hurting Your Sales Process

What most non-salespeople don't understand is the struggle to build trust & rapport between seller and prospect. Sure, follow up is important and persistence is key. But, the cadence of your follow up should be dependent on the prospect and not when your manager has to provide their boss with an update.

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Why Are There So Many Bad Leaders?

Why Are There So Many Bad Leaders?

We all deal with insufferable people at work. Maybe the worst of the bunch is the person who has no problem telling you how great they are. There is a certain level of arrogance and dishonesty in these people that I'll probably never understand. It's even more difficult when those people are in charge. The truth of the matter is that about 2/3 of the people you interact with at work are mediocre at their job, half of them are below average, and over 15% of them are really bad.

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The Pros and Cons of Working From Home

The Pros and Cons of Working From Home

Remote work and work from home was a movement well before we were all hit with this pandemic but the coronavirus forced many who were unwilling to give it a try. Low and behold, there are many benefits to work from home. This gave the work from home (WFH) movement steam but people have been writing about "the changing workplace" for several years. In some cases, businesses will finally make the transition to a permanent work from home stance or at least the option to work from home if you'd pref

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8 Tough Questions To Ask In A Sales Interview

8 Tough Questions To Ask In A Sales Interview

Going through the interview process can be uncomfortable. From the front line recruiters to hiring managers and beyond, job interviews are stressful. But just as much as job interviews are about the company interviewing and assessing your ability to provide value to the company, you should be evaluating the company and whether or not you'd enjoy working there.

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Grow Quickly vs. Grow Responsibly

Grow Quickly vs. Grow Responsibly

Congratulations! You've just raised a nice big round of funding. Now what? Time to grow, but how? For some, the focus for so many months, the goal for so many months, has been raising capital. So once you get there, panic can set in because you haven't done much planning for what happens next. You get across the finish line you and then realize that, in fact, you're actually at the starting line of another marathon.

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Sales & Marketing - What's the Difference Anymore?

Sales & Marketing - What's the Difference Anymore?

The buying environment has changed significantly over the past 10 years. Buyers are more informed now than ever before. They have access to more information than any business can control. Whether you're in a B2B or a B2C setting, consumers of your product or service will know enough through 3rd party reviews, referrals, and your website to make a decision before even speaking with someone from your organization. So what does that mean in terms of how businesses adjusting?

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4 Things COVID-19 Has Taught Us About Data

4 Things COVID-19 Has Taught Us About Data

We live in the age of information. It is literally, at our fingertips. You can pull many data sets from multiple data sources with a few taps on your phone. We are all learning a lot during this pandemic. One thing that has become clear over the past few weeks is the importance of data. Regardless of your profession or which industry you're in, you've probably heard your co-workers or bosses talking about "data-driven" this or that. Here are 4 takeaways about how data is used from our experience

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Every Sales Organization Must Eventually Make This Transformation

Every Sales Organization Must Eventually Make This Transformation

One of Henry Ford's greatest contributions to the world of industry was the development of the assembly line. The core concept of the assembly line is that the specialization of job functions leads to increased productivity and efficiency. Rather than having an individual own a process from start to finish, you have individuals specialize in smaller, specific micro-processes.

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6 Skills You Can't Coach

6 Skills You Can't Coach

As your company grows, you will inevitably need to add sales people to your team. You'll create the job ad, get tons of applications, screen lots of resumes, and start interviewing. But now, the big question is, "what are you looking for in a sales candidate?" There are a multitude of attributes that may be leading indicators to success in sales. Sales leaders will have differing opinions on what those may be but there is one simple rule that you should always follow when hiring.

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Everyone Should Spend 1 Week as a BDR (at least)

Everyone Should Spend 1 Week as a BDR (at least)

Maybe this is a radical idea but hear me out. I think every single new employee at your company should spend at least one week as a business development representative (BDR) or sales development representative (SDR). From the C-suite down to entry-level, I mean every single employee should do it. It's the most critical position when it comes to getting the ground-level truth about the product and the customer.

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3 Types of Competitiveness

3 Types of Competitiveness

Without a doubt, one important characteristic of being successful in sales is competitiveness. But that may come in a few different forms. It's one of the things I'm looking for when I interview salespeople.

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The 10 "C's" of Succccccccccess

The 10 "C's" of Succccccccccess

For some reason, as I sat there and pondered on what made people successful in life, I kept reading things and coming up with words that...

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What the Hell is a Sales Playbook?

What the Hell is a Sales Playbook?

Simply put, a sales playbook should be a sales rep's bible. They should sleep with it, eat next to it, and read it every night. A sales...

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Businesses Should Act Like Universities, Not High Schools

Businesses Should Act Like Universities, Not High Schools

I think about my time as a high school student, my time as a college student, and my time as a professional. College is widely considered...

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How to Create and Change Company Culture

How to Create and Change Company Culture

Creating and managing corporate culture may be one of the hardest things in building a successful business. It's something that is sort...

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What Playing Basketball Taught Me About Business

What Playing Basketball Taught Me About Business

I have played basketball my entire life. I fell in love with the sport when I was 8 years old and eventually turned it into a scholarship...

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The On-Court Interview

The On-Court Interview

A lot can be learned about a person by playing basketball with them. I am a life-long basketballer. I like to watch and I like to play....

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6 Things to Considering Before Working for a Startup

6 Things to Considering Before Working for a Startup

Startups are fun, kind of. It’s exciting to work for a company that is on the brink of disrupting an industry and changing lives. We’ve...

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The Real Difference Between Features, Benefits, & Value

The Real Difference Between Features, Benefits, & Value

I've gotten into arguments about this. People often confuse the three, primarily benefits and value. Salespeople talk about their "value...

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The Next Big Movement in Sales Strategy

The Next Big Movement in Sales Strategy

I'm writing this article in the downtime between sessions at a conference for wealth management representatives. I had an interesting...

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The Ultimate Differentiator: Originality

The Ultimate Differentiator: Originality

Let's start with an exercise. Go to your favorite online bookstore and search for titles containing the word sales or selling. Then,...

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Salespeople Are Not Getting Worse, Quotas Are Harder to Hit

Salespeople Are Not Getting Worse, Quotas Are Harder to Hit

Without a doubt, one important characteristic of being successful in sales is competitiveness. But that may come in a few different forms. It's one of the things I'm looking for when I interview salespeople.

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4 Ways Millennials Are 'Different' And Why That's A Good Thing

4 Ways Millennials Are 'Different' And Why That's A Good Thing

What makes people born during that 20-year window between 1980 and 2000 so different from the generations that preceded them? (Yes, we are different). Is it because they were promised they can be anything they want when they grow up? No. Is it because they were given participation trophies and told, "it's not about what the scoreboard says, it's about having fun!" Nope. Is it because all Millennials are addicted to the devices in their hands, on their wrists, and in their pockets?

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5 Characteristics of an Outstanding Salesperson

5 Characteristics of an Outstanding Salesperson

Part of my job consists of interviewing people for the entry-level sales positions we have available. Every conversation usually follows the same structure and ends with me asking if they have any questions they'd like me to answer. One of the most common questions interviewees ask me is, "What does it take to be successful here?"

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5 Tips to Succeed in Relationship Based Sales

5 Tips to Succeed in Relationship Based Sales

Sales can be one of the most stressful and competitive industries to be in but there is also endless potential. Nearly every company values a high performing sales rep that can generate new business. It’s one of the few fields that are always in high demand. Building a relationship with clients can be one of the toughest aspects of a job in sales but it is often what sets exceptional salespeople apart from mediocre salespeople.

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